PTV Vissim - What to do when you need support - Was tun wenn Support gebraucht wird

Empty window or error message while opening Vissim online help

Question I try to open the Vissim online help but I get only an empty window. Sometimes also an error message appears. How can I make…

In case of a program crash: Create a Dump file/Crash dump from the Task manager

Symptom PTV Visum/PTV Vissim/PTV Vistro (or the setup) reproducibly crashes, maybe without a clear error message. What to do Install the current Service pack first:https://support.ptvgroup.com/en-us/knowledgebase/article/KA-04283 The issue still occurs?Please…

Contact PTV Support

Question How can I contact the customer support if I have a question or want to report an error? Answer Make sure to have checked the FAQs first: https://support.ptvgroup.com/en-US/knowledgebase/ You…

How can I create a Hotline Package? (PTV Vissim 11 and earlier)

Question How can I create a Hotline Package? Answer Note: Applies to PTV Vissim 11.00-06 and earlier versions. Instructions are provided for PTV Vissim 11 but also apply…

Crash/Support Package/Diagnostics

Question How can I create a Support Package? Answer For any issue regarding crashes or the installation of PTV Vissim, use the tool Diagnostics to create a Support…