How can I contact the customer support if I have a question or want to report an error?
Make sure to have checked the FAQs first:
Using PTV Visum/Vissim the support form can be preset with environment values like OS and license number:
Menu -> '?' or 'Help' -> (Technical) Support.
Please describe your request as accurately as possible, i.e. which steps leads to the issue. Any solution or workaround will be provided as soon as possible.
Please add a Support package: https://support.ptvgroup.com/en-us/knowledgebase/article/KA-05152
Maintenance customers are also supported on modelling issues and software handling.
Feel free to make suggestions for improvement and product development.