Question

How can I contact the customer support if I have a question or want to report an error?

Answer

Make sure to have checked the FAQs first:

https://support.ptvgroup.com/en-US/knowledgebase/

You can reach PTV Support following:
Support portal: https://support.ptvgroup.com/ (This page is a part of it)
Add a new Case in the Support Portal: Click on "My Support" which leads you to https://support.ptvgroup.com/en-US/support/
Support form: https://www.ptvgroup.com/support_mobility

Using PTV Visum/Vissim the support form can be preset with environment values like OS and license number:
Menu -> '?' or 'Help' -> (Technical) Support.

Please describe your request as accurately as possible, i.e. which steps leads to the issue. Any solution or workaround will be provided as soon as possible.
Please add a Support package: https://support.ptvgroup.com/en-us/knowledgebase/article/KA-05152

Maintenance customers are also supported on modelling issues and software handling.

Feel free to make suggestions for improvement and product development.