Views:

In certain situations, for example when a dongle is hosted in a secured data center, the license server on which the license container is operated has no direct Internet access.

 

Notes:

If the license container is a USB dongle, we recommend that you temporarily plug it into a computer with an Internet connection. Then, on the computer with the Internet connection, proceed as described on the following linked page (Updating a single-user license). After a successful update on a computer with an Internet connection, reconnect the USB dongle to the license server without the Internet connection.


Only if this procedure is not possible, you need to update the license file-based and carry out the following steps.

 

Notes:

Prerequisites for a file-based license update

  • A current version of the software CodeMeter Runtime Kit is installed on the license server (Setting up a license server).
  • A current version of the PTV License Manager (Standard) or (Server) tool is installed on the license server.
  • You have access rights to the license server. This can also be done via a remote desktop connection.
  • You have a computer with an Internet connection to communicate with the PTV server.
  • A PTV Vision product or the PTV License Manager (Standard) tool is installed on the computer with the Internet connection.

 

Step 1: Creating a license request file on the computer without an internet connection

1. On the computer, without the internet connection, open the License Management window with the standalone PTV License Manager or, from product version 2021, directly in your PTV Vision product.

2. (1) Click on the CodeMeter Settings symbol to open the configuration. If you do not see this symbol, the installed version is outdated. In that case, please update the application first.

3. In the License container list, select the desired license container, and (2) click the Generate license request/receipt (file-based) symbol.

4. Save the created license request file ...RaC to a folder that you can access from the computer with the Internet connection.

 

Step 2: Activating a license on the computer with an internet connection

5. On the computer with the Internet connection, open the License Management window.

6. Copy the license key received by e-mail to the clipboard.

  • Note: The license key has 25 digits.
  • Example: 1U2N3-N49LW-IM6EO-6NKWS-Z0QRA

7. In the License Manager, (1) click the Update selected license symbol. Make sure that no license in the list of licenses is selected. You can deselect a license by holding the ctrl key while clicking. (2) enter the license key and proceed by clicking OK. On the next screen, please (3) select the option On a different computer (file based) and confirm by clicking on (4) Next.

8. When prompted for the dongle serial number enter the serial number of the softcontainer or dongle and proceed with OK. You can find the serial number of a softcontainer or dongle in the license manager. Additionally, the serial number of a USB dongle can also be found on the dongle itself.

9. In the following window, (1) click the Select button in the Step 1 of 2: Upload license request window. Navigate to the created license request file ...RAC and click the Open button. Proceed by (2) clicking on the Next button.

Ein Bild, das Text, Elektronik, Screenshot, Software enthält.<br><br>Automatisch generierte Beschreibung

 

You can alternatively create the license request file ...RaC by using the command line.

10. In the Step 2 of 2: Transfer License window, click the Open folder button, and copy the license activation file ...RaU to the license server.

Ein Bild, das Text, Elektronik, Screenshot, Schrift enthält.<br><br>Automatisch generierte Beschreibung

 

Step 3: Importing the license update to the computer without an internet connection

11. On the license server, (1) go to the CodeMeter settings window and (2) click the Import license update (file-based) symbol.

Ein Bild, das Text, Screenshot, Zahl, Display enthält.<br><br>Automatisch generierte Beschreibung

12. Navigate to the license activation file ...RaU and click the Open button.

 

You can alternatively import the license activation file ...RaU by using the command line.

13. (1) Click on the CodeMeter Settings symbol to open the configuration.

14. In the License container list, select the desired license container, and (2) click the Generate license request/receipt (file-based) symbol.

Ein Bild, das Text, Screenshot, Zahl, Display enthält.<br><br>Automatisch generierte Beschreibung

15. Save the receipt file to the folder from which the license request file was taken.

 

Step 4: Confirming the license activation on the computer with an internet connection

16. Transfer receipt file ...RaC from the license server to the computer with the Internet connection and replace the license request file there.

17. On the computer with the Internet connection, in the Step 2 of 2: Transfer License window, (1) select the newly created …RaC receipt file. To complete the process, (2) click the Finish button.

Ein Bild, das Text, Screenshot, Schrift, Zahl enthält.<br><br>Automatisch generierte Beschreibung