Most computers have an internet connection, and a license update is a simple process as described on Updating a single-user license or Updating a license on a license server.
In certain situations, however, for example in the case of a secured data center, the computer where the license is installed has no direct internet access. Only then, please proceed as follows:
Recommendation for USB dongles:
If the license container is a USB dongle, we recommend that you temporarily plug it into a computer with an internet connection. On that computer, proceed as described on Updating a single-user license (for a local license) or Updating a license on a license server (for a network license). After the successful update, reconnect the USB dongle to the original computer.
Only if this procedure is not possible, for instance when using a soft container, you need to activate the license in a file-based way and carry out the following steps.
Prerequisites for a file-based license update:
1. On the computer where the license shall be updated,
- a current version of the CodeMeter Runtime Kit is installed,
- a current version of PTV License Manager or a PTV Vision product is installed, and
- you have access rights. This is also possible via a remote desktop connection.
2. You have another computer with an internet connection to communicate with the PTV server. On that computer,
- a current version of PTV License Manager or a PTV Vision product is installed.
Step 1: Creating a license request file on the computer without an internet connection
1. On the computer without an internet connection, start the PTV License Manager (or the License Management in your PTV Vision product).
2. (1) Click on the CodeMeter Settings symbol to open the configuration. If you do not see this symbol, the installed version is outdated. In that case, please update the application first.
3. In the License container list, select the license container where the license shall be updated, and (2) click the Generate license request/receipt (file-based) symbol.
4. Save the created license request file ...RaC to a folder and transfer it to the computer with an internet connection.
Step 2: Updating the license on the computer with an internet connection
5. Continue on the computer with an internet connection and start the PTV License Manager (or the License Management in your PTV Vision product) there as well.
6. Copy the license key received by e-mail to the clipboard.
- Note: The license key has 25 characters.
- Example: 1U2N3-N49LW-IM6EO-6NKWS-Z0QRA
7. In the License Management, (1) click the Update selected license symbol. Make sure that no license in the list of licenses is selected. You can deselect a license by holding the ctrl key while clicking. Then (2) enter the license key and confirm with OK. On the next screen, (3) select the option On a different computer (file based) and confirm by clicking on (4) Next.
8. When prompted for the dongle serial number enter the serial number of the soft container or USB dongle and proceed with OK. You can find this serial number in the table in the License Management. The serial number of a USB dongle can also be found on the dongle itself.
9. In the Step 1 of 2: Upload license request window, (1) click the Select button. Navigate to the license request file ...RaC which you transfered in substep 4. and click the Open button. Proceed by (2) clicking on the Next button.
10. In the Step 2 of 2: Transfer License window, click the Open folder button, and copy the license activation file ...RaU back to the computer without an internet connection.
Step 3: Importing the license update to the computer without an internet connection
11. Back on the computer without an internet connection, (1) go to the CodeMeter settings window and (2) click the Import license update (file-based) symbol.
12. Navigate to the license activation file ...RaU created in substep 10., and click the Open button.
13. (1) Click on the CodeMeter Settings symbol again to open the configuration.
14. In the License container list, select the same license container as in substep 3., and (2) click the Generate license request/receipt (file-based) symbol.
15. Save the receipt file ...RaC to the same folder as in substep 4., and transfer again it to the computer with the internet connection, replacing the previous license request file.
Step 4: Confirming the license update on the computer with an internet connection
16. Returning to the computer with the internet connection, in the Step 2 of 2: Transfer License window, (1) select the newly created …RaC receipt file. To complete the process, (2) click the Finish button.