PTV Visum - What to do when you need support - Was tun wenn Support gebraucht wird

In case of a program crash: Create a Dump file/Crash dump from the Task manager

Symptom PTV Visum/PTV Vissim/PTV Vistro (or the setup) reproducibly crashes, maybe without a clear error message. What to do Install the current Service pack first:https://support.ptvgroup.com/en-us/knowledgebase/article/KA-04283 The issue still occurs?Please…

Contact PTV Support

Question How can I contact the customer support if I have a question or want to report an error? Answer Make sure to have checked the FAQs first: https://support.ptvgroup.com/en-US/knowledgebase/ You…

Where can I find manuals, documentation, examples or tutorials?

Question Where can I find manuals, documentation, examples or tutorials? Answer The manual is available as online help in the menuHelp -> PTV Visum HelpAdditionally with the same…

Crash/Support Package/Diagnostics

Question How do I create a Support Package? Answer For issues with crashes or the installation of PTV Visum/PTV Vistro, use the Diagnostics tool to create a Support…