Symptom
Starting PTV Visum/PTV Vissim/PTV Vistro fails with an error message:
- "Error when checking out the main license server (server: .., license number: ..). The license number 10000 has not been found on a Codemeter stick. Error code: 200."
- "One of the following licenses is required:
* CodeMeter 100321:900000000
Failure reason: CodeMeter License Server not found, Error 101."
- "One of the following Licenses is required.
CodeMeter 100321:.. CmContainer Entry not found, Error 200."
- "Cannot start program".
- "Expected customer no.: 900011111".
- "Error@AllocateHandle: CmStick Entry not found, Error 200".
- "Error@AllocateNetworkHandle: CodeMeter Runtime Server is not found, Error 101" or "Failure reason: CodeMeter License Server not found, Error 101."
The following item could be contained, too:
"Error@AllocateHandle: The Expiration Time has expired - the encryption cannot be operated, Error 35".
It is a network license and not a single-user license.
Causes |
Resolutions |
|
| The network license can not be found. Reasons can be: | ||
| 1 | The limit date is exceeded. | How to proceed, see https://support.ptvgroup.com/en-us/knowledgebase/article/KA-04477 |
| 2 | The license server could not be found. | Check on the client the server search list in the CodeMeter WebAdmin (see Overview_CodeMeter.pdf, ch. 4.4): System tray -> CodeMeter Control center -> WebAdmin -> Configuration -> Basic -> Server Search List |
| 3 | The CodeMeter license server was not yet started. | Restart with the option "Run Network Server" (see Overview_CodeMeter.pdf, ch. 3.3). |
| 4 | The license requested by a client computer is not available on the license server. | Use the License Manager to check the searched license servers and their licenses. |
| 5 | The network connection between client and server could not be established. | Check the network connection using the ping tool. |