The PTV Group's Help Desk Portal is the communication platform for PTV customers for support questions. An account for the portal provides the opportunity to track answers to your request and to search in our Knowledge Base for appropriate articles. Please sign in to the PTV Helpdesk Portal and select My Support in the menu at the top of the screen. Simply scroll through your case list and click on the corresponding number to open your case. Here you will find the complete communication and the latest answer.