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To send different alerts for deliveries carried out with reserve but with different reasons it is necessary to create two separate alerts, let’s call them alert 1 and alert 2 respectively corresponding to reason 1 and reason 2.


In creating alert 1 you need to select the event type “delivery carried out with reserve” and select the specific draft (alert template) you want to use when the delivery is carried out with reserve with reason 1. After creating the alert you will have to select the appropriate trigger condition, i.e. select reason 1 from the list of available reasons in the trigger conditions.


 In creating alert 2 you will again need to select the event type “delivery carried out with reserve” and select the specific draft (alert template) you want to use when the delivery is carried out with reserve with reason 2. After creating the alert you will have to select the appropriate trigger condition as already mentioned for alert 1.

 

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