When you see this message, it means that there aren’t the necessary conditions to start monitoring this trip.
This can happen when:
- there were some errors in the trip import (such as no plate was specified for the trip, or the arrival datetime is before the departure datetime);
- if the carrier or sub-carrier does not have any GPS telematics configuration integrated;
- if the carrier has the “Location satellite tracking” option disabled (you can check it in the tab “In-context monitoring configuration”, which you can find at “System” > “GPS telematics configuration”) .
You can check the status of this last one option in “In-context monitoring configuration” section which you can find in the edit page of a GPS telematics configuration.